Return and Refund Policy

We want you to be happy with your purchase. If something isn't quite right, here's how returns, refunds, and exchanges work for orders shipped within the United Kingdom.

Return Window

30 days from the delivery date

Restocking Fee

None

Refund Timeline

Processed within 7 days after we receive and inspect your returned item

Return Shipping

Customer is responsible for return shipping costs

Exchanges

It is possible to exchange products

Return Conditions

You can return items within 30 days from the delivery date. To initiate a return, please contact us at support@averlyno.com. Items must be unused and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.

How to Start Your Return

  • 1 Contact us: Email our customer service team at support@averlyno.com to register your return.
  • 2 Receive instructions: We will send you step-by-step guidance with the correct return address and packaging details.
  • 3 Prepare your items: Before sending your items back, please make sure they are unused and returned in their original packaging with all original tags attached.
  • 4 Pack securely: Place the items in suitable packaging to prevent damage in transit.
  • 5 Ship the parcel: Use a reliable courier service with tracking. Customers are responsible for the cost of return shipping.
  • 6 Confirmation: Once we have received and inspected your return, we will confirm its status and proceed with the next step (refund or exchange, depending on your request).

Important: Only items that meet these conditions can be accepted. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will issue a refund to your original payment method. Refunds are processed within 7 days after receiving and inspecting the returned item(s).

Cancellations

If you wish to cancel an order, please contact us at support@averlyno.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please get in touch with us promptly at support@averlyno.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.

Exchanges

If you would like to exchange an item, please contact us at support@averlyno.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange.

To qualify for an exchange, items must be unused and returned in their original packaging with all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.

This policy is subject to our Terms of Service.