Frequently Asked Questions

Do you have a question? The answers you are most likely to require are gathered here.

Who pays for return shipping costs?

Customer is responsible for return shipping costs.

How long does it take to process refunds?

Processed within 7 days after we receive and inspect your returned item.

Can I exchange a product?

It is possible to exchange products. If you would like to exchange an item, please contact us at support@averlyno.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange.

What if my item arrives damaged or incorrect?

If you receive an item that is damaged or incorrect, please get in touch with us promptly at support@averlyno.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.

How can I track my order?

Please visit our "Track Your Order" page and enter your tracking details

Still need help after checking the FAQ? No problem!
You can reach us by Email: support@averlyno.com, or by phone number: +31682898796 or using
Contact Form